Practical Problem-Solving Skills to Identify Causes, Take Action, and Prevent Recurring Issues
Recurring problems cost manufacturers time, money, and customer confidence. This interactive course introduces a structured approach to root cause analysis and corrective action so teams can move beyond symptoms, identify what is really driving issues, and implement solutions that last.

Participants will learn how to map processes, define problems clearly, analyze causes, prioritize solutions, test improvements, and sustain results using practical tools that can be applied immediately in a manufacturing environment.

What You’ll Learn:

Participants will learn practical tools to identify operational issues, analyze root causes, implement corrective actions, and prevent recurring problems within manufacturing environments.

• Identify and prioritize recurring operational issues
• Use process maps, Fishbone Diagrams, and Five Whys to identify root causes
• Develop corrective actions that address causes rather than symptoms
• Test and evaluate improvements through rapid experimentation
• Improve accountability, follow-through, and operational consistency
• Apply structured problem-solving tools to quality, production, safety, and downtime challenges

Course Highlights:

• Designed for manufacturing teams dealing with recurring quality, production, safety, or process issues
• Focused on practical tools such as process maps, Cause & Effect diagrams, Five Whys, cause mapping, and rapid experimentation
• Helps teams move from blame-based problem-solving to evidence-based improvement
• Supports corrective action discipline, continuous improvement, and operational accountability
• Provides hands-on application using real-world problem-solving scenarios

Who Should Attend:

• Supervisors and team leads are responsible for daily problem-solving
• Quality managers, quality technicians, and inspectors
• Production and operations managers
• Maintenance and reliability leaders
• Continuous improvement personnel
• Employees involved in corrective action, quality issues, scrap, rework, downtime, or process improvement
• Teams looking to strengthen problem-solving discipline and prevent recurring issues

About the Course:

• Led by an experienced professional who has a proven track record of success. 
• Includes a variety of teaching methods – lectures, case studies, and group activities 
• Content Level: Beginner  
• Course Requirements: N/A
• WedNET Eligible: Yes. This course is generally reimbursable under the WedNET PA state training grant at $2,000 per employee (subject to eligibility, funding, and compliance). At your request, our on-staff grant specialists would be pleased to assist you in applying for this or other funding programs available to reduce your net investment.