Presented By: David Osborne of Dale Carnegie
*Due to the participatory nature of this webinar, a recording will NOT be shared after the webinar.
Organizations have changed – there is now a mix of top-down authority and work where no single person is always “the boss.” Between matrix organizations, flatter structures, contracting, and outsourcing, success often depends on gaining the cooperation of people and resources that you do not have direct authority over. Great leaders and managers find success through influence and negotiation. They focus first on gaining employees’ respect and trust. They build up credibility through consistent action and leadership. They listen and provide support, thereby laying the groundwork for future support and influence. In this webinar, you will learn the characteristics you need to have, and actions you need to take, to get maximum results from people who don’t work directly for you. You’ll learn how to influence others by building authentic trust, credibility, and respect, thereby gaining their willing cooperation when you need it most.
Completion of this module will empower participants to: • Identify the most common people challenges that leaders face in getting results when they lack authority. • Define and identify the critical role of trust, credibility, and respect for getting results. • Follow the 5 steps to overcoming self-doubt and build self-confidence. • Utilize Dale Carnegie’s 12 principles that help you to build cooperation with colleagues. • Overcome the 10 most common obstacles to getting results without authority. • Identify the critical outcomes of leading with accountability.