Change Management and Effective Communication
This two-part workshop will teach participants how to identify the stages of change, to manage them successfully and lay the foundation for an organization to accommodate and ultimately embrace change.
Part 1: Helping Organizations Embrace Change Through Effective Communication
Good communication is critical during changes within an organization. This course helps people understand their preferred communication style, how to determine the preferred style of others, and how to effectively communicate with anyone.
Part 2: Solving Problems/Managing Conflict/Building Better Teams
Change sometimes creates conflict. In this course, participants will learn how to effectively lead a group through team problem solving and deal with conflict that may occur.
Instructor, Jeff Kopenitz, has more than 34 years of experience in the manufacturing and service industries, and has expertise in Six Sigma analysis, operations management, quality, engineering, value stream mapping, cellular manufacturing, visual control, total productive maintenance, set-up reduction, plant layout, lean office, and Toyota Kata. He strives to make sustainable continuous improvement part of a company’s culture by incorporating organizational development, systems thinking, and change management techniques into his education training and consulting practice.
He has trained at Japan’s Shingijutsu Institute under the direction of Yoshiki Iwata, Chihiro Nakao, and Akira Takenaka, all pupils of Taiichi Ohno, creator of the Toyota Production System. He is the President and board member of Association for Manufacturing Excellence (AME) Mid-Atlantic Region, and serves on engineering advisory boards for Jefferson University.
Credit card payments are required for registration. If this is not possible, please fill out this Offline Registration form. Class confirmation will not be given until the check is received.